Refund policy

At Ever Prove, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging, including all accessories, manuals, and components.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not qualify for a refund or exchange.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

We'll review your request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

If you receive a faulty or damaged product, we'll gladly replace it with the same item (subject to availability). If a replacement isn't available, we'll offer an appropriate alternative or a full refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or defective:

  • Gift cards
  • Downloadable digital products
  • Clearance or final sale items
  • Personal care or hygiene products (where applicable)

Return Shipping

If you're returning an item because it is defective, damaged, or we sent the wrong product, Ever Prove will cover the return shipping costs.

For change-of-mind returns, customers are responsible for the cost of returning the item unless otherwise agreed.

Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, you'll need to follow our standard return process after receiving your order.